FAQs
We thought you'd never ask.
Got a question? You're not the only one! Below you'll find the answers to the most common little question we get asked. If you don't find the answers you are looking for, please contact us over email at care@littlebynavya.com or whatsapp us at +918591389287
Do you ship across India?
Yes, we ship all over the country. Orders placed in India are catered to by safe and reliable courier companies like DTDC, BlueDart and many more. In case your address is in a location not served by them we would contact you to find an alternative solution to make your products reach you.
Do you ship internationally?
At the moment we only ship within India. But we are working on shipping internationally and it will be available very soon.
How many days would it take for my Order to reach?
It depends on where in the country you are. Orders are processed from our Mumbai warehouse within 1-2 business days and further take 4-7 business days to arrive, depending on the distance from Mumbai. Delivery and tracking details will be provided via email or sms once your order is shipped.
Do you offer Free Shipping?
Prepaid orders above Rs. 599 are eligible for FREE SHIPPING. Prepaid Orders below Rs. 599 are charged a basic fee of Rs. 49 across India.
What is your Return and Refund Policy?
As company policy and due to hygiene reasons we don't offer exchange or refunds on products sold. We offer refunds only if the products are defective or damaged upon receipt. Hence, if there is a problem or defect with your product, please notify us immediately along with unboxing video of the same.
Can I cancel my order?
Orders can be cancelled any time before they are shipped. In such cases refund will be processed through the original means of payment within 10 working days. In case of COD orders, refund will be done via bank transfer. Please notify us via email regarding order cancellation.
What are the available Payment Options?
You can pay online on our website using net banking, your debit or credit card. We also accept all major wallets and UPI.
Do you offer Cash On Delivery (COD)?
We offer cash on delivery on all orders below Rs. 1500, at an additional charge of Rs 79. Once you place a COD order on the website, you will receive a Whatsapp message or automated call to confirm your order. If you do not confirm the order, it will not be processed. Customers are required to make the full payment for their order before they open the package. The product once ordered and confirmed for is final. COD products cannot be tried or returned at the point of delivery.
The payment got deducted but I didn't recieve any order confirmation?
Sometimes this can happen due to a network error. Worry not, we are here to help. Simply send us a screenshot of the payment transaction via email and sit back. We will check the payment at our end and place your order manually.
